Terms of services

Color and customization

We offer many different colors of hair extensions, from dark ones to neutral and light ones. Therefore, when ordering, you should clearly tell the staff about the colors and styles you want so that they can best understand your requirements.


Vietnamese Hair Factory offers two basic options for you when ordering to be more flexible with your needs. You can choose them while placing an order with our staff.

Firstly, shipping orders through Gabriel agents: This is an optimal choice when you are a customer from African countries such as Ghana, Nigeria, or Cameroon. They can minimize risks during shipping to ensure your order is received as quickly as possible. The average shipping time for this method is around 5 to 7 days.

The second is shipping via international shipping units such as DHL, UPS, or FedEx: They apply to all international customers of Vietnamese Hair Factory. This is considered very convenient and keeps the order intact when shipped to consumers. When choosing this method, the estimated delivery time is between 3 and 7 days, depending on your distance from our factory.


Production process at Vietnamese Hair Factory

VIP member benefits

VIP customers often receive a few incentives when making purchases, such as discounts or other attractive offers. To learn more, ask our staff about them every time you place a new order from Vietnamese Hair Factory.

Cancel order

Cancellation requests will be processed during our working hours, you can contact Vietnamese Hair Factory’s contact information so that the staff can assist you. Please note that you need to cancel your orders before we deliver them to the carriers.

If any cancellation requests are not received prior to delivery to the carrier, your orders will be delivered to you based on the originally scheduled time.

Return Policy

Requirements for return policy

Order returns are supported by us, as long as you meet our requirements for a refund or exchange offer.

First, requests are only acknowledged within 7 days after you receive your order.

Second, the hair extension must be kept in the package and without any changes.

Third, you need to return it exactly to our factory address within the specified time.

Refund and Exchange Procedure

To proceed with a product return, please follow a few basic steps below.

First, contact us immediately to discuss the order. In this step, you can take a photo or video of the condition of the hair extension you received and send it to us for our staff to confirm. You should also include an invoice date for us to verify the time of the order.

Second, send the order back to the Vietnamese Hair Factory so that we can check the status of the order directly. Please send it back to the address provided by the staff within the time we give our factory to check the quality and errors of the hair extensions.

Third, after confirming your order meets the requirements for a return, we will either refund your money or resend a new order, depending on your preferences.


Hair at Vietnamese Hair Factory

Legal and privacy

We always have a strict privacy policy for users, providing that all your information is not provided to third parties. All your recorded information is for delivery purposes only, keeping your personal data as safe as possible. At the same time, all exchanges via the website or WhatsApp are carefully protected to avoid disclosing any information about you, so you do not need to worry about this.

Contact Info

Below are our factory’s contact methods.



Hotline: +84855588000