Assurance & Exchange

In order to support customers in the most dedicated way, Vietnamese Hair Factory always offers return and exchange policies to ensure benefits when purchasing.

The basic conditions for applying the return policy.

The first is that the product still has the store’s stamp on it, and has never been used.

Second, your complaint time is not more than 7 days after the order is delivered. After this period, we do not solve problems related to your order.

Third, you should take a photo of the product and record a video for us to check the quality of the order and confirm there is a real problem, and then we will tackle this problem faster.

Specific terms when exchanging

If the product you receive is defective, damaged, or not the right product you ordered, we are always ready to compensate our consumers according to our factory’s regulations. Accordingly, customers can choose between receiving a refund and exchanging goods.

If the product is damaged due to the customer’s negligence, we will cover the shipping costs for you and guide you in detail about the return process.

About methods of execution

In the terms of the exchange, we will pay all related costs for the customer to receive the correct order with the item you originally ordered.

As for refunds, we will refund the amounts according to the most convenient payment methods for consumers.


Production process at Vietnamese Hair Factory